Posts tagged feature
Technical Debt: Deal With It

I think there are no technical teams that do not have a technical debt. Good teams have a limited amount planned for refactoring in the nearest future. Not-so-good teams may have a dept that will take a couple of years to get rid of. Let us see how to live with the second situation and turn it into the first one.

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Hard Rules: Bending And Breaking Guide

Modern life consists of multiple processes and flows, and each of them has various rules and best practices. These rules were written by people who counted on standard scenarios and typical users. However, that is often not the case, so people try to bend or break these rules to get what they want. The following article explains how to do it properly and how not to write more of such rules.

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Customer Support: Do It Properly

Every time a customer starts working with new software he needs support from the technical team to explain how new feature works. However, not everybody understands and accepts this approach, and so a customer may be very disappointed. Let us have a look at the common issues in the communication between the technical support team and customer, and see how to deal with them.

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